Frequently Asked Questions
Where are your shoes made?
All our shoes are proudly handcrafted in the heart of Europe by talented leather artisans who draw inspiration from the old handcrafting tradition.
Our passion for quality footwear lies deep in our support of the Spanish artisans and master hand-crafters that we work with. That means great attention to aesthetics and quality.
We are real makers. All our handcrafted shoes feature pristine Italian leather, suede and sartorial fabrics, sourced via our leather artisans from sustainable sources.
How do I ensure correct sizing?
Our shoes are standard US and International size. There are 2 ways to determine your shoe size:
Using our FeetSizr app to scan your feet; or
Referring to the size charts HERE.
Note: FeetSizr works with Online Configurator.
Do you offer free shipping?
We certainly do! Dapper Lane offers the choice of free shipping and paid express shipping. Every order ships from our U.S. warehouse.
1. Free standard U.S. shipping for all orders; OR
2. Low flat rate on a Priority shipping + 100% Delivery Insurance.
How long is the delivery?
Free shipping: Standard delivery time 5-7 business days* after product completion.
Paid shipping: Expedited delivery time 3-5 business days* after product completion.
*Shipping times are unpredictable due to COVID restrictions. Please place your order well in advance of the desired arrival date for the best possible shipping outcomes.
What is your cancellation and returns policy?
Dapper Lane offers a 14-day return policy for defects to our Bespoke collection. If you need to return your order, you can do so using our returns portal.
We are committed to making sure that each customer is happy with their purchase. Please contact us and we will be glad to make things right for you!